Политика возврата средств

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please call +971 58 500 49 50 to obtain a Return Confirmation. Items sent back without prior confirmation will not be accepted.

You can always contact us for any return questions at rebekka@shazay-hair.ae.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate and resolve the issue.

Exceptions / Non-Returnable Items

We do not accept returns for:

  • Sale items

  • Gift cards

  • Custom products (special orders or personalized items)

  • Certain personal care goods

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can place a new order for the replacement item.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved, you’ll be refunded automatically to your original payment method within 10 business days.

If more than 15 business days have passed since approval, please contact us at rebekka@shazay-hair.ae